Refund and Returns Policy

Effective Date: 1st Oct 2024

At Lux Trading, we strive to provide our customers with the highest quality products and services. If you are not fully satisfied with your purchase, please review our Refund and Return Policy below. This policy applies to all orders placed through our website www.Luxtrading.co.

1. Eligibility for Returns

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• Returns must be initiated within 7 days of the delivery date. Items returned beyond this period will not be accepted.
• Certain items, such as perishable goods, customized products, or clearance items, are not eligible for returns. Please check the product description for specific return eligibility.

2. Return Process

• To initiate a return, please contact our Customer Service team at info@Luxtrading.co with your order number and details of the product you wish to return.
• Our team will provide you with a return authorization and instructions on how to return your item.
• Please note that you are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days. Please note that processing times may vary depending on your payment provider.
• Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our Customer Service team at info@luxtrading.co.
• Exchanges are subject to product availability. If the item is no longer available, we may offer a refund or a suitable alternative.

5. Non-Returnable Items

• Certain items are not eligible for returns, including:
  • Perishable goods (e.g., MAPP and beverages).
  • Custom-made or personalized products.
  • Clearance or final sale items.
  • Items that are not in their original condition, damaged, or missing parts not due to our error.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product with your order number and photos of the damage.
• We will provide instructions for returning the item and will cover the return shipping costs. You may be eligible for a replacement, repair, or full refund, depending on the circumstances.

7. Cancellations

• Orders may be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible at info@luxtrading.co. Once an order has been shipped, it cannot be canceled, and you will need to follow our return process.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact our Customer Service team at:

Email: info@luxtrading.co